Application Support

What is Application Support?

Application support and maintenance services are aimed to ensure that applications are highly available, reliable, and relevant to evolving business needs.

Application Support Analysts support IT services delivered to users within an organisation, enabling the required operational processes needed for the business to be successful. By default, Application Support Analysts enable people to execute their responsibilities within the relevant business processes. Providing first, second, third line support and on-call support. On-call support further includes Gold (24x7), Silver and Bronze support.

Uses of Application Support:

Applications support usually offers technical support and human support. Technical support relates to the maintenance of the app, software and other organization's technological systems. Human support relates to helping the end-user understand how to use the application or system and help solve any issues.

Application support reduces the probability of failure and provide assurance of better performance of the application, which reduces the frequency of issues resulting in retaining the customer thus avoiding business losses.

Five Benefits of Outsourcing Application Support
  • #1 Concentrate On Core Activities. ... 
  • #2 Increased Technical Expertise. ... 
  • #3 Outsourcing Is Cost-Effective. ... 
  • #4 Increased Internal Staff Efficiency. ... 
  • #5 Maximised Flexibility.